ServiceTrack is a complete package of PC Windows based hardware and software that allows both security personnel providers and commercial cleaners to track their employee’s activities and record incidents that relate to security breaches or safety issues.

 

ServiceTrack allows commercial cleaners who provide day cleaners to shopping malls to automate compliance with the “15 minute” rule and to provide a high level of reporting on mall patrol activities to their shopping mall clients.

 

The basis of the system:

 

Each day cleaner is issued with a hand held portable bar code scanner at the commencement of each shift.

In addition, as part of the system installation, location bar codes are discretely positioned around the shopping mall so that day cleaners can quickly record the location of spills and other clean up activities.

 

Cleaning personnel are also issued with bar code ID labels so that they can log on

and off the system as they start and finish a shift.

 

On each cleaning trolley a series of incident bar codes is kept so that day cleaners can quickly record the type of spill encountered and the way they dealt with the spill or other clean up activity.

 

 

The scanning process becomes fast and simple for day cleaners to master.

 

They scan their ID bar code when they start their shift and then scan the bar code at the starting point of their mall patrol.  If they encounter a significant spill or other clean up situation in the course of their patrol they scan the nearest location bar code ( Coles entry), scan the incident bar code (chips spill) and once the clean up is completed scan the outcome bar code (cleanup completed).

 

Each time a bar code is scanned it is time and date stamped. When the day cleaner reaches the end point of a 15 minute patrol the appropriate location bar code is scanned indicating the exact time a 15 minute patrol was completed.

 

At the end of each day (or maybe every second or third day) the scanners are returned to the shopping mall office for downloading into ServiceTrack.

 

This is a very quick and simple activity and one day’s activity will take approximately 20 seconds to download and save.

 

The scanners are simply attached to the host PC via a download cable and the download button is clicked and downloading commences.

 

As soon as the download is complete the raw data is displayed in the save screen.

 

 

The final action is to save the data by clicking on the “save” button.

A series of daily reports can then be generated by clicking the Reports icon.

 

 

 

The daily service activity report is the most commonly taken report – the user simply clicks the radio button to select Daily Service Activity Report and the date range required (the default is today’s date) and the report appears as follows:

 

 

Because all the daily data is being permanently stored in a database any variation of report can be generated by the end user. For example a report may be required showing all of the incidents of sharps being found in toilets for the three month period from June to August 2002.

 

With ServiceTrack this report can be instantly created by simply filtering the required report parameters.

 

All reports can be automatically emailed to a third party by simply selecting the email create option in the report generation screen.

 

In summary ServiceTrack is the application of efficient, low cost technology to the problem to proving to insurers and other interested parties that every effort has been made to ensure that duty of care responsibilities have been taken seriously. 

Trial Version: Service Track Setup v2.2.0